I got on the elevator and when I went to step off on my floor, my friend and coworker was there and he said, “C’mon we’re going up to the 9th floor (reception) to see what’s going on.” And now I knew a plane had hit the tower and like most people, figured a small plane, a terrible accident. We got off on 9, and everyone was gathered around the TVs in reception. And the 2nd plane hit like just as we entered the room.