Right on topic - I had a "clerk encounter" today at Good Guys. I had purchased a little 13 inch TV for the guest room so that DD won't be watching in the LR - which is right next to my office and would disturb my work. I already have a 13 inch TV, but I couldn't get it to play DVDs. So I purchased the TV and told the salesman I would be back later to pick it up (I had walked over). When I got home, I gave my own 13 " TV one more try - and I figured out what I had neglected to do to get it to work. So I called up the store and asked the clerk to cancel my sale. He said he would. But later, I had to go to the post office, so I dropped by Good Guys to pick up my refund slip.
So I go in and ask for the clerk. He wasn't around so another young punk clerk came to help me. I explained and asked him to find the refund bill for me. So he says to me, "First I have to find out if we have how many we're supposed to have in stock actually in stock."
I said, "I told you I didn't take the TV. It's here."
He says, "I have to check that."
I say, "Are you suggesting that I'd take home a TV then come back here and say I didn't take it and ask you for a refund?"
He just looks at me and goes to the computer to check the stock.
So I say to him, "Hold on! I told you that I didn't take the TV. The other clerk knows that."
He says, "Well, he's not here."
I say, "In other words, you're saying you don't believe me."
...And it went on like that. He snarled at me. I told him that he was rude and had no idea how to treat customers.
The clerk I had dealt with finally showed up and handed me the refund bill.
A boring long story - it was much more interesting to those present.
