Very interesting things this morning, at least for the likes of me. First of all, since last night, I was not seeing my roadrunner home screen - it was completely white. I checked everything but still white. This morning same thing. Then I went into the other room and turned on the TV - and got a message saying that DirecTV hasn't been able to make a daily call for over ninety days. Odd that - certainly predating the switch to the new TV. I called them, but their system is updating so they asked me to call back in a few hours for troubleshooting. When I'd previously seen this message I tried the phone setting test, which failed. Wasn't getting a dial tone. So, I tried it again today - same thing. Then I realized that when I have messages in voice mail, it gives me a broken tone signal and call in devices don't get a straight dial tone (I learned this when trying to add postage to the Pitney Bowes machine). So, I cleared the messages and tried again. This time it got dial tone but I got the message "phone in use" - that made no sense. So, I went in and looked at the access number it was dialing - same as always. I decided to choose another - and that's where I realized what the problem was. In giving me the choices for the new call-in number it asked if I just wanted to use the number or the area code and the number or 1 plus the area code and the number. Well, duh - ninety days ago they made it so that we in the Valley have to actually dial our own area code to make a local call. Bingo. So, I set it up to dial 1 plus the area code, did the test, test worked, and finally it was able to update. Problem solved all by myself. So empowered, I came back to my computer and saw the white roadrunner home screen. I cleared the Safari cache and logged on again - bingo - got my home screen! Jose will be proud of me.
